- Title: Client Services Analyst (Bilingual)
- Employer: Northbridge
- Display Date: 2019-09-03
- Location: Toronto, ON
- Salary: Not available
- Preferred application method: temps plein
Permanent Full Time
“The Power of Together”
Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.
Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!
We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.
By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.
Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!
Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Air Canada Centre, Rogers Centre, and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.
The Client Services Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application questions for assigned business units and/or client groups. The incumbent may also provide informal user training as required.
What you will be doing:
Provides timely and effective service and support to assigned business units and/or client groups.
Respond to general queries for a wide variety of technologies (hardware and software) and general application questions.
Assist in diagnosing and repairing malfunctioning equipment
Coordinate repair and installation requests with external service providers.
Conduct informal user training sessions for a variety of hardware/software technologies.
Assist in the day to day operations and administration.
Maintain and update inventory lists as required.
Carry out regularly scheduled activities
Develop, maintain, and produce service/support reports and documents as required.
Assist in the creation and maintenance of technical and process documentation.
Assist with regular audits reports and participate in audit activities as required.
Investigate and recommend changes or upgrades to hardware/software/applications as required.
Develop and maintain a knowledge and understanding of company operations/ procedures, and insurance industry trends/developments, to contribute to quality customer service and support.
Install and maintain computer equipment and peripheral hardware and software.
Prepare and install all equipment and software for new and existing users.
Administer network login id’s, passwords
Assist in implementations, enhancements, and modifications of new hardware and software rollouts, including customizations and informal user training.
Participate in projects as required.
Assist in project design, maintenance and deadlines.
Assist in the preparation, and execution of project plans for the rollout of technologies and server upgrades.
Other duties as required.
What we are looking for:
Strong customer service orientation.
Ability to communicate effectively with users and management.
Ability to quickly and accurately resolve day to day problems/issues.
Excellent interpersonal skills with the ability to work as a team member.
Ability to resolve routine/minor conflicts and knowing when to escalate.
Ability to manage multiple desktop projects.
Ability to set own daily work priorities.
Organized with attention to detail.
What sets you apart:
Post secondary school education in a related field and/or equivalent combination of education and experience.
Minimum 1-2 years of experience in Information Systems Support or related position an asset.
Knowledge of and proven ability to install/maintain computer hardware/software with knowledge of Operating Systems (Win 10, Mac OS, Microsoft Office Suite, Lotus Notes, Voice Recording Systems, Printers, C-Plus, AS/400, Abode Acrobat etc).
Knowledge of mobile phone troubleshooting
Advanced troubleshooting knowledge of MS Office Suite of products.
Knowledge of user administration for the Avaya telephone system is an asset.
Microsoft Certification preferred.
Fluently bilingual (English / French) is a must
What We Have to Offer:
Northbridge Cares program – volunteer day and donation matching
Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
Flexible Group Benefits Plan – medical, dental, insurances
Defined Contribution Pension Plan + Optional Group RRSP
Northbridge Employee Share Purchase Plan
Education Assistance Program
Employee Assistance plan
Staff Insurance - discount on home, automobile and pet insurance
Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!
Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply below.
All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications.
To view the original job posting and apply for this position, please follow the link below:
Expiration Date: 2019-09-17