- Title: Fraud Detection Analyst - Bilingual
- Employer: Scotiabank
- Display Date: 2019-07-04
- Location: North York, ON
- Salary: Not available
- Preferred application method: temps plein
Requisition ID: 63626
Join the Global Community of Scotiabankers to help customers become better off.
When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace!
Within Global Operations, you’ll be contributing to a high-performing culture focused on servicing our customers. Our emphasis is on building the teams’ expertise and maintaining a solid risk management culture, while improving the effectiveness and efficiency of our operations. You will be part of a team that ensures a corporate culture built around high performance and continuous improvement, recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
Within the Fraud department, we enable the bank’s strategy by safeguarding our customers and the bank through best-in-class fraud management, customer, and employee experiences.
The Fraud Detection Team leverages innovative detection technologies to analyze and take action, every hour of every day, protecting Scotiabank’s Canadian retail and commercial customers from fraud when they transact with their card in person, online, or using their device.
What will your role be?
As a Fraud Detection Analyst, you will be responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on payment cards. You will achieve this by working alerts generated by fraud monitoring systems, analyzing activity/trends, reviewing previous activity and contacting customers to determine if the account has been compromised and taking the appropriate steps to resolve the needs of the customer and minimize ongoing risk.
What will you be doing?
You will demonstrate your passion for superior customer service and use your problem-solving abilities to resolve issues relating to fraud experienced by Canadian Banking customers
You will detect and prevent fraudulent activity with respect to the credit cards, debit cards, and online accounts by:
Analyzing alerts by using various fraud detection tools and assessing the probability that fraud is occurring
Making a decision, based on your analysis, on the most appropriate action to take and contacting the customer to discuss the activity
Working closely and effectively with the greater team to share information and trends to quickly identify and action large scale fraud trends
Escalating new and emerging fraud trends to management so detection strategies can be implemented to counteract this activity.
Raising awareness on emerging fraud trends, share feedback to continually improve detection strategies, and advise on best practices to protect one’s self from fraud
You will minimize fraud losses for Scotiabank by immediately taking action on suspicious activity and identifying new opportunities to maximize the customer experience
Do you have the skills that will enable you to succeed?
Fluent in both French and English
You have strong communication skills
You are flexible to work during the hours of operation
You are able to apply your strong analytical skills to make effective decisions
You are an active listener, demonstrate empathy to customers, and enjoy building relationships with customers to gain their loyalty
You enjoy working in a fast-paced, changing environment
You are tech savvy and can navigate between multiple Windows-based application systems
Hours of Operation: This business unit is a 24-hour operation, open 7 days a week.
Shift: There are multiple shifts available; flexibility is required. We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation.
Location: 90 Wynford Drive (Don Mills & Eglinton in North York)
Training: There will be mandatory full-time training for the first 4 weeks of the position (Monday to Friday 8:00am - 4:00pm)
Take the first step in joining our Fraud Team in North York, Ontario. Say Hello and Apply today!
To view the original job posting and apply for this position, please follow the link below:
Expiration Date: 2019-07-16