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Employment Opportunity

  • Title: Bilingual Credit Recovery Specialist
  • Employer: Tangerine Bank
  • Display Date: 2019-07-04
  • Location: North York, ON
  • Salary: Not available
  • Preferred application method: temps plein,contrat


Title: Bilingual Credit Recovery Specialist - 12 Month Contract - (North York, ON)

Requisition ID: 63519

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Job Summary

The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Chequing and Loans), based on yearly objectives. This includes analysis of client activity for irregular activity and ensuring precautionary actions are taken to mitigate losses, while ensuring company regulations, credit policies and procedures are adhered to.


Manage overall deposit and loan delinquency ratios based on yearly delinquency targets
Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit promise to pay; document telephone conversations in appropriate systems
Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accounts
Respond, investigate and act on internal and external email requests, concerning delinquent accounts in a timely manner
Assist call centre with escalated problem resolution on delinquent accounts
Value customer complaints and respond in a professional and timely manner
Issue first and final delinquency notices daily and send to clients
Review and update credit bureau information as required.
Review, accept and process Bankruptcies, Consumer Proposals and Credit Counselling Proposals within prescribed timelines.
Identify and recommend continuous improvement initiatives with an aim to increase the efficiency of the Account Recovery Department and to maintain/reduce delinquencies
Other duties as assigned


Conveys an Inspirational Tangerine Vision & Strategy
Acts as a Team Player
Results Oriented
Focuses on the Customer
Committed to Self Development


Computer literate, knowledge of Microsoft Office
Detail Oriented
Solid understanding of banking products
Proficiency in banking systems: DAWT, Profile IBS
Excellent written and verbal communication skills
Excellent Phone Etiquette
Proficient organizational skills
Proficient analytical skills to be able to identify problems; validate and make recommendations
Ability to identify problems and make recommendations
Sound understanding of collection systems will be an asset
Ability to make decisions under stressful environments
Basic knowledge of government compliance, Estates, Bankruptcy Act, Credit Bureau activities and Collection Agency contracts and policies


Post-secondary diploma/degree
A minimum of 5 years work experience in banking or account recovery industry
French language skills is required

Disability Accommodation

Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.

Managing Risk

All members of the Tangerine Team are responsible for managing risk and compliance within their departments. As such, employees should maintain and demonstrate the highest standards of integrity and ethical conduct in accordance with Tangerine policies, guidelines and directions.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

To view the original job posting and apply for this position, please follow the link below:

Expiration Date: 2019-07-16