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Emploi Ontario

Employment Opportunity

  • Title: Bilingual Service Desk Analyst
  • Employer: Stikeman Elliott
  • Display Date: 2019-07-04
  • Location: Toronto, ON
  • Salary: Not available
  • Preferred application method: temps plein


Job Details


We’re looking for a Bilingual Service Desk Analyst to join our dynamic, talented and friendly team in Toronto. In this first-level technical support role you’ll respond to end-user phone, email and in-person requests. You’ll be passionate about delivering exceptional client service and knowledgeable across a broad range of business applications and technologies.

If you are a customer service-oriented Bilingual Service Desk Analyst with a strong understanding of software and hardware solutions, this is the role for you! It provides a fantastic opportunity to join Stikeman Elliott LLP, rated one of 2019’s Best Employers for the 10th consecutive year and located conveniently in the heart of the Toronto financial district.

Key Responsibilities

Provide first-level office-wide support, with accountability for resolving end-user technical queries
Record, monitor and manage incidents and service requests in the tracking management system
Configure and deploy hardware, and maintain fixed asset registers
Monitor system generated service alerts and escalate to second-level support, when required
Contribute to firm policies, procedures and service standards
Actively seek opportunities for service improvement, recognizing the needs and expectations of end users
May perform other duties within the nature and level of the job

Knowledge and Experience

2+ years of experience in providing technical service desk support in a professional services environment
Bachelor's Degree or College Diploma in Information Technology or a related field is an asset
MCSE and/or ITIL Foundations certifications are an asset
Excellent understanding of Microsoft operating systems (Windows 10), remote desktop applications and, printer and network troubleshooting
Strong experience managing a desktop environment, mobile technologies and client hardware
Experience with Office 365 and providing application support

Skills and Abilities

Bilingual in English and French
Strong and confident communicator with outstanding written and verbal communication skills
Excellent organizational skills and attention to detail, with the ability to pivot and change direction as needed
Problem solving mindset with the ability to use good judgment when balancing competing priorities
Team player who is able to work with a wide variety of stakeholders

Stikeman Elliott is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process

To view the original job posting and apply for this position, please follow the link below:

Expiration Date: 2019-07-16