Français | English
Emploi Ontario

Employment Opportunity

  • Title: Bilingual Technical Support Specialist
  • Employer: Optima Communications International Inc.
  • Display Date: 2019-10-17
  • Location: Whitby, ON
  • Salary: $16.25
  • Preferred application method: temps plein


About Your New Job:

In the Technical Support Specialist role:
• Provide Service Desk technical support to users either via phone or email
• Build relationships with customers over the phone
• Provide advanced troubleshooting for technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems
• Contribute to team innovation through ideas for process improvement and efficiency
• Document all problems and solutions in the Service Desk Tracking System
• Review customers Insurance policies as required
• Be available to work rotating schedules which include evenings

• Minimum 6 months in sales or client services (call centre, retail, hotel services or restaurants)
• Excellent communication skills - both verbal and written
• Current user of and comfortable using Apple or IPAD
• Professional demeanor, and stellar telephone etiquette
• Able to perform successfully in a results driven-oriented environment
• PC/keyboard literate, typing speed of 30+ words per minute
• Able to navigate and follow established scripting with ease
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Willingness to accept and apply constructive feedback

Benefits of Working with Us:
• Full-time positions
• Competitive compensation
• Progressive benefit plan after 90 days of employment
• Paid and on-going first class product and sales training
• A casual office environment
• Professional growth & development opportunities
• Easy access to public transportation
Location: Whitby Mall 1615 Dundas Street East, Suite #300, Whitby, ON

Hours of operation:
Minimum of four (4) shifts per week (Monday through to Friday) as scheduled between 8:00 AM and 10:00PM,
Minimum of two (2) Saturday or Sunday shifts per month as scheduled 9:00 AM to 6:00 PM (Based on the need of the business)
Weekly aggregate hours offered at a minimum of 25 hours to a maximum of 44 hours per week as business requires.

Hourly Wage: $16.25

To apply for this position, please forward your resume to:
David Edjeou McRegard

Expiration Date: 2019-10-31