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Emploi Ontario

Employment Opportunity

  • Title: Customer Experience Advocate Bilingual
  • Employer: GM Financial
  • Display Date: 2020-02-13
  • Location: Toronto, ON
  • Salary: Not available
  • Preferred application method: temps plein


Customer Experience Advocate Bilingual-CDN

Job LocationsCA-ON-Toronto
Requisition ID 2019-36411 Employee Type Full Time-Regular
Category Customer Experience /
Customer Service

The Customer Experience Advocate is responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties. The Advocate must maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries. This team member is responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions. This position is responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner. These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.


Fluent in English and French
Strong verbal and written communication skills in English and French
Knowledge of AS and web applications
Knowledge of credit and debit processing in financial or banking environment
Knowledge of GM Financials core business functions, policies and procedures
Knowledge of the end of lease process, center business functions, policies, and procedures
Knowledge of repossession, remarketing and TOE procedures
Knowledge of financial services and/or banking customer service systems
Knowledge of Microsoft Office applications
Working knowledge of computers and the ability to follow Provincial and Federal guidelines
Good time management skills
Ability to interpret debit and credit transactions demonstrating moderate mathematical and accounting skills
Accurate typing and data entry skills
Ability to handle multiple tasks and deadlines
Ability to be successful in a fast-paced call center environment
Excellent customer service skills
Detail oriented with good organizational and prioritization skills
Ability to build and maintain effective working relationships
Self-motivated and able to work with minimal supervision while actively participating in a team environment


Secondary School required
Bachelors preferred


0-2 Years in Customer Service experience required

GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact or call 1-866-411-4748.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.

To view the original job posting and apply for this position, please follow the link below:

Expiration Date: 2020-02-27