- Title: Bilingual Warranty Claim Specialist
- Employer: Volkswagen Group Canada
- Display Date: 2020-02-20
- Location: Ajax, ON
- Salary: Not available
- Preferred application method: contrat
Bilingual Warranty Claim Specialist (Contract) - GRO000831
Primary Location: Canada-Ontario-Ajax
Drive your Career!
We love our cars, but it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people. That’s why at Volkswagen Group Canada, we are passionate about our cars and our brand and foster this same passion and drive in our people. We know that the right people in the right positions can do incredible things, and we love making that happen.
We are currently looking for a Bilingual Warranty Claim Specialist (Contract) at our Corporate Offices in Ajax, ON
As someone with strong attention to detail skills, you will be responsible for all of the tasks associated with review, analysis and decision making of warranty claims, which includes technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair. You are someone that enjoys multi tasking and has a keen eye for attention to detail as this position approves and adjusts claims for payment, and follows- through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid.
Reporting to the Manager, Warranty Claim Administration and Liaison, you will look for process improvement opportunities daily with Cost Management to identify cost savings opportunities. This position provides input on the efficiency of SAGA (Claim Entry Data Base) criteria and gives suggestion for new ones. You will also provide direction and support to dealers, field staff, and corporate employees to ensure that warranty data is correctly submitted, reviewed and paid in a timely manner.
Review Warranty Claims selection efficiency based on cost saving opportunity.
Communicate process improvement opportunities to the management based on claim analysis findings.
Participate in meetings with Warranty Field Manager, Warranty Claim Analyst, Parts Checking and Product Support to assess claim review selection and communicate claim findings for corrective action (PCC, Desk Audit, In-dealership audit, dealer communication, part request etc.)
Monitor SAGA (Claim Entry Data Base) rules and criteria for accuracy and efficiency
Determines the correct Diagnosis Time and A-Time based on the accuracy of the Punch Times, Technician Notes and all other documents required to justify the repair and the validity of claimed Sublet Parts, Sublet Labor, and Loaners to assure that warranty policy was applied.
Determines Warranty claim acceptance based on their technical expertise/knowledge of products to determine if the vehicle was repaired within published repair instructions.
Applies knowledge of Warranty Policy, Service Circulars and Technical Bulletins to ensure appropriate claim type is applied so that claim is charged to correct warranty reserve account.
Researches the accuracy of claimed part numbers utilizing ETKA (Parts Catalog) and the acquired product knowledge to assure correct claim payment.
Acquired technical knowledge of vehicles, utilizes ELSA (Repair Manual)to correct claimed labor operations for accuracy such as overlapping labor and decides the validity of the warranty repair.
Use Parts on Command to verify parts availability at the time of repair and the Loaner vehicle on the claim.
With the knowledge of Warranty Policy and Procedures, identifies non-compliant claims, claim coding errors and the validity of technician's repair notes (3 C's) to decide payment / non-payment.
Advise and train dealer personnel on claim input and claim follow up.
Answer questions regarding SAGA, claim coding and claim input, from dealer personnel, field staff and corporate employees.
Train new employees in the Warranty System and Policy so that new employees are able to take up the Warranty Claim Specialist responsibilities in a timely manner.
Assist Warranty Field Manager, Trainers/Coaches in conducting Warranty Training Classes in regards to Claim Coding, Claim Input, Claim Status and Warranty Policy as needed.
Respond to Dealer requests for appealing warranty decisions, policy guidelines, submission, and resubmission requirements.
What we’re asking for:
High school Diploma / Technical Diploma will be an asset.
A great attitude and proven ability to be an effective business partner, team player, and collaborator
2-3 years of corporate Claim processing experience, including Automotive technology, Dealership experience, Service Consultant experience
Flexibility to work 8am to 4pm or 9am to 5pm and flexibility to work overtime during peak hours.
Working knowledge of retail after sales processes and systems required to identify sources of incorrect warranty claim data
Partners at all levels of the organization, with ability to negotiate and influence to achieve results
Excellent communication and presentation skills; Fluency in French a requirement
Strong computer skills including MS Suite
What you’ll get in return:
A flexible, collaborative, dynamic, and fast-paced work environment with an award-winning employer
Many opportunities for personal and professional development
Opportunities to participate in exciting company events that give back to the community
Competitive compensation package
And much, much more
**Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted.
Additional information: Volkswagen Group Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Recruiter who will consult with you to determine an appropriate accommodation.
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Expiration Date: 2020-03-04