- Title: Bilingual Customer Service Representative (French)
- Employer: Philips Healthcare
- Display Date: 2020-06-30
- Location: Markham, ON
- Salary: Not available
- Preferred application method: temps plein
Bilingual Customer Service Representative (French) - ServiceMax
In this role, you have the opportunity to
Utilize your strong customer service and bilingual French speaking abilities to join Philips Healthcare as we build the ServiceMax team. This position requires an interaction with customers to provide information in response to inquiries about products and services. In addition, the customer care representative will handle and resolve customer complaints. An ideal candidate for this role will be an expert in delighting our customers and will possess the heart and commitment for assisting people with a proven record of delivering world-class customer support.
You are responsible for (but not limited to)
Provides world class customer support via multiple channels to internal and external customers.
Receives customersï¿½ requests by telephone, instant message, email, mail, etc. ï¿½ analyzes requests, provides information requested.
Develops and maintains customer relationships
Analyzes transactions, corrects records, and adjusts errors.
Responsible for verification of, and correct documentation relation to internal/external customer request for service.
Processes orders through PW.
Responsible for purchasing/sourcing products to complete customer request.
Resolves customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion.
Responds to customersï¿½ requests in a timely manner.
Contacts customers to ascertain data omitted on orders.
Knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties.
Other duties and responsibilities as required
You are a part of
The Philips ServiceMax team that works Service, Sales, and production leadership to remove barriers and facilitate timely solutions for customer issues.
To succeed in this role, you should have the following skills and experience
Bilingual capabilities in English and French; Excellent written and verbal communication skills
1 + years of customer service or relevant industry related experience
Demonstrated integrity and commitment to customer satisfaction
Energetic, friendly, outgoing, proactive personality and phone business acumen
Ability to analyze situations relating to customer needs and react accordingly in a timely fashion
High School Education or equivalent is required; Associates or Bachelorï¿½s Degree is preferred
Ability to work a variety of shifts (1st, 2nd, or 3rd ) as required for a 24/7 customer service call center environment; will be required to work a variety of schedules depending on business need (including days, mid-days, weekends, and holidays)
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
Why should you join Philips?
Working at Philips is more than a job. Itï¿½s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what itï¿½s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or ex<x>pression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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Expiration Date: 2020-07-14