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Emploi Ontario

Employment Opportunity

  • Title: Insurance Claims Rep Bilingual
  • Employer: GM FINANCIAL
  • Display Date: 2020-08-04
  • Location: Toronto, ON
  • Salary: Not available
  • Preferred application method: temps plein

Description:

Requisition ID 2020-37655

Overview
The Insurance Claims Representative Incumbent is responsible for negotiating, processing and maintaining proper follow-up on total loss/theft files and coordinating with Estates and Dealers on deceased files to minimize loss. This position will liaise with insurance companies, clients and dealers as well as other departments regarding all insurance related issues.

Responsibilities
Co-ordinate with clients, dealers and insurance companies on total loss claims in evaluating market value / replacement value of leased vehicles, negotiating and settling claims within established guidelines- 25%

Document system of record with all activities

Co-ordinate with clients, dealers on deceased estate accounts advising of available options and co-ordinating lease transfers, buyouts or vehicles associated with these files Document system of record with all activities – 25%

Review and process paperwork including Proof Of Loss, Salvage Releases, Power of Attorneys etc verifying accuracy and timely response times – 10%

Process lease disposal documents including internal forms, refunds and billings/deficiencies - 15%

Process lease disposal documents including internal forms, refunds and billings/deficiencies

Respond to incoming phone, email and written inquires related to insurance files - 20%

Assist other internal departments with insurance related problems including damaged vehicle returns – 5%

Qualifications
Knowledge

Must be fully Bilingual - French
Understanding knowledge of Auto Leasing Insurance requirements
Collect and review information necessary to administer the claim and acts upon the information received
Ability to handle sensitive information in a confidential manner
Good verbal and written communication skills
Interpersonal skills necessary to interact effectively with insurance adjusters
Good organizational skills and the ability to meet deadlines
Proficiency with Microsoft Office products
Ability to work independently and in a team environment
Ability to prioritize & multi-task, and attentive to details
Handle escalations in a timely and efficient manner
Working knowledge of Insurance claims and settlements
Provide exceptional customer service

Education

Post-secondary education preferred

Experience

Minimum 2-3 years work related experience in the insurance industry
Previous experience in a call centre environment
Understanding knowledge of Auto Leasing Insurance requirements
Working knowledge of Insurance claims and settlements
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GM Financial is an equal-opportunity employer, and is committed to diversity and inclusiveness in its employment practices. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential job duties” of the position, with or without reasonable accommodation. If you require a specific accommodation because of a disability or medical need, please contact hrconnection@nullgmfinancial.com or call 1-866-411-4748.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Your function may not be limited to this and changing duties and responsibilities should be expected to meet changing business requirements.

To view the original job posting and apply for this position, please follow the link below:

https://canadacareers-gmfinancial.icims.com/jobs/37655/job?utm_source=indeed_integration&iis=Job+Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&mode=job&iis=Indeed&iisn=Indeed.com&mobile=false&width=1340&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240

Expiration Date: 2020-08-18