- Title: Bilingual (French) Client Service Specialist
- Employer: Tangerine Bank
- Display Date: 2020-11-16
- Location: North York, ON
- Salary: Not available
- Preferred application method: temps plein
Requisition ID: 90257
Cost Centre: [[costCenter]]
Tangerine is Canadaâ€™s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. Itâ€™s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
You are responsible for providing industry leading client service while promoting Tangerineâ€™s banking products to prospective and existing clients through our state of the art inbound/outbound call centre.
Tangerine is the leading digital bank in Canada and we pride ourselves on delivering an outstanding experience for our Clients! Being a brand ambassador within our not-so-typical contact center means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians.
A rewarding and stimulating work environment is our top priority; it is important to us that you feel empowered and enthusiastic about belonging to our Orange culture. If you are empathetic, outgoing, and innovative, come join our collaborative and dynamic work culture.
Launch your career with us!
IS THIS ROLE RIGHT FOR YOU:
Deliver friendly and professional service to clients through inbound, outbound and eService channels
Knowledgeable in a wide range of financial products (e.g. Chequing/Savings accounts etc.).
Demonstrated ability to identify Clientâ€™s needs and sell products that meet them.
Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels in order to enable Clients to serve themselves online.
Service existing Clients in a manner which drives resolution in one contact.
Identify barriers to excellent service and communicate them through appropriate channels.
SKILLS YOU NEED TO SUCCEED:
Bilingualism (French/English) is required
Minimum High School Diploma or equivalent
Relevant work experience in retail/sales or other customer service environment
Products and services in a customer-centric environment
Proven ability to learn and adapt to emerging call centre technology
Strong written and verbal communication skills
WHATâ€™S IN IT FOR YOU:
Youâ€™ll be part of a diverse, collaborative, innovative, and high-performing team
We offer a competitive rewards package
Performance bonus, Share Ownership Program, and Pension Plan Matching
Health Benefits from day one!
Office perks: free healthy snacks (chocolate is healthy, right?) subsidized on-site cafeteria and parking
You will enjoy work life balance, team events, and opportunities to volunteer in the community.
Your career matters! You will have access to career development and progression opportunities.
Location(s): Canada : Ontario : North York
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
To view the original job posting and apply for this position, please follow the link below:
Expiration Date: 2020-11-30