- Title: Bilingual (French) Service Coordinator
- Employer: CBI Health
- Display Date: 2020-11-24
- Location: Toronto, ON
- Salary: Not available
- Preferred application method: temps plein
Bilingual (French) Service Coordinator, Workplace Solutions
CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the healthcare needs of Canadians.
Known as much for your commitment to customer service as you are for your exceptional organizational abilities, youâ€™re ready to see your career prosper within our Central Business Office (CBO) â€“ where strength of teamwork and shared knowledge are key to business success.
Reporting to the National Operations Manager, Central Business Office, the Bilingual Service Coordinator works with our Central Intake Team, and is responsible for shared administrative support functions in a team environment for CBIâ€™s clinic network with an emphasis on Ontario. The successful candidate will have strong computer, analytical, organizational skills and proven success in meeting timelines and a strong sense of best-in-class customer service.
The position will be based at the CBI Corporate Office in Etobicoke, Ontario by Islington subway station (currently this position will be a work from home for the foreseeable future).
Take an inside look at what youâ€™ll do each day
Manage the central referrals coming in via telephone, e-mail and other sources;
Schedule services in a timely and accurate manner;
Assemble and collate operational data in support of operations management;
Complete data entry for reporting requirements, analysis, and tracking requirements;
Serve as a liaison between the Central Business Office and the clinics and associated business units;
Provide administrative support in conjunction with CBO colleagues in Ontario and national initiatives as they arise;
Seek to develop more efficient methods for all processes within the network to ensure effective and efficient delivery of customer service with persons that receive services from CBIHG;
Manage various project implementations which may include collaborating with internal/external resources.
Hereâ€™s what youâ€™ll need to be successful
2+ years of experience in a similar role
Previous experience in a customer service driven environment
Bilingual French and English
Experience working in deadline-driven environments
Ability to work well with numbers with some basic accounting
Able to work well in a team environment and handle multiple assignments
Previous experience in a call centre or phone environment is a plus
CBO is open from 8:00 am EST to 6:00 pm EST. The successful candidate must be able to work 37.5 hours per week within those prescribed hours.
Join us at CBI Health Group â€“ where working together makes great things happen
To view the original job posting and apply for this position, please follow the link below:
Expiration Date: 2020-12-08