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Emploi Ontario

Employment Opportunity

  • Title: Commercial Customer Support Representative
  • Employer: Safran
  • Display Date: 2022-01-06
  • Location: Ajax, ON
  • Salary: Non disponible
  • Preferred application method: temps plein


Vous devez créer un compte Indeed avant de postuler sur le site Web de l\\\'entreprise.
Safran est un groupe international de haute technologie opérant dans les domaines de l\\\'aéronautique (propulsion, équipements et intérieurs), de l\\\'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l\\\'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 79 000 collaborateurs pour un chiffre d\\\'affaires de 16,5 milliards d\\\'euros en 2020, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s\\\'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d\\\'innovation technologique.

Safran est classé meilleur employeur mondial 2020 dans son secteur par le magazine Forbes.

Safran Landing Systems est le leader mondial des fonctions d\\\'atterrissage et de freinage pour aéronefs. Partenaire de 30 avionneurs dans les domaines du transport civil, régional, d\\\'affaires et militaire, la société assure le support de 27 800 avions effectuant environ 73 000 atterrissages par jour.

Provide Customer support directly to our customers for all of their spares requirements.

Responsibilitites will include:
Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
Have basic key account management expeience to actively support a predefined customer allocation
Have basic analitical skill-sets to analize CSC master data in support of CSC tools and operations
Manage customer purchase orders from order intake to shipment, including;
Negotiate delivery schedules with customers for spares requirements.
Liaise with the different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
Participate in reviews / meetings as required.
Support other functions or areas within customer services as requested by the supervisor of the area.

Diploma in Business Administration or equivalent
Front Office Customer Services/Account experience, preferably in an aerospace environment
Proficiency on SAP
Proficiency on MS Word, Excel, PowerPoint, Outlook
Excellent verbal and written English communication skills.
Excellent interpersonal skills and strong sense of team work.
Sense of priority\\\'s management
Bilingual – Portuguese / English, Spanish / English, French / English - preferred
Rotating Shift Schedule: 9 am to 5 pm and 11 am to 7 pm
Participate on AOG Rotating schedule

The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as per management instruction.

All applicants must meet the following requirements:
Minimum age of 18 years.

Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations.

Safran Landing Systems Canada Inc. is an equal opportunity employer. SafranLS TOR is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Accessibility and Accommodation Policy. SafranLS TOR will work with applicants to meet accommodation needs that are made known to SafranLS TOR in advance.

While we thank all applicants, only those selected for interviews will be notified.

Expiration Date: 2022-01-31