- Title: Transportation Dispatcher
- Employer: CRYSTALLINE EYEWEAR
- Display Date: 2022-01-06
- Location: Gormley, ON
- Salary: $50,000 - $60,000 a year
- Preferred application method: temps plein
$50,000 - $60,000 a year - Temps Plein, Permanent
Assist customers and business partners concerning product deliveries, returns, and exchanges.
Diagnose, assess and resolve problems or issues in a timely fashion.
Communicate with customers when necessary, regarding shipments delay or other information required to process orders.
Process delivery order changes or cancellations.
Help initiate orders for replacements parts or correct errors (shortages, wrong item shipped, etc.).
Monitor progress of U.S. delivery routes.
Complete forms and determine required changes for service requests.
Obtain customer feedback.
Scan anti-tip and haul-away pods and verify stamps are completed correctly.
Other duties assigned to meet business needs.
Knowledge, Skills, and Abilities
English/ bilingual preferred.
Strong customer service skills and experience.
Ability to communicate with internal and external customers in a professional manner.
Exceptional attention to detail.
Ability to use logic and problem-solving skills to resolve issues.
Clear and concise verbal and written communication and comprehension skills.
Ability to work independently under tight deadlines in a rapidly changing environment.
Intermediate to advanced computer skills: web-based applications, and MS Office.
Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures.
Ability to perform routine mathematical calculations.
Strong organizational and multi-tasking skills.
One year of customer service experience, preferably in a call center environment.
High School diploma or GED is required.
Expected start date: 2021-12-06
Job Types: Full-time, Permanent
Salary: $50,000.00-$60,000.00 per year
8 hour shift
Monday to Friday
ALL employees are required to take full COVID precautions before entering the facility, this is a MUST
Secondary School (preferred)
customer service: 1 year (preferred)
Expiration Date: 2022-01-31