Français | English
Emploi Ontario

Employment Opportunity

  • Title: Bilingual Call Centre Agent
  • Employer: Total Credit Recovery
  • Display Date: 2022-01-06
  • Location: Toronto, ON - Télétravail temporaire
  • Salary: Non disponible
  • Preferred application method: temps plein


Job description

Total Credit Recovery Limited is the leading and largest collection agency in Canada with over 400 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. Some work from home opportunities are available.

We are currently seeking hard working, enthusiastic, professional Bilingual Debt Counsellor/ Collections Officer (NOC 6235 Category B) at our Toronto, ON Headquarter.

The Collections Officer will provide debt recovery services for a variety of large clients. This involves contacting consumers via the telephone to update accounts, negotiate settlements of loans and credit card balances, process payment, answer consumer inquiries and provide necessary account related information, and to comply with all regulatory and company policies at all times.


Make contact with consumers via the telephone to arrange payments for past due accounts
Handles each call as per call model but alters as call requires to ensure successful completion of the interaction
Complete initial trace work using online tools and account systems
Verify consumer information
Follow set regulations and guidelines set by provincial, federal and client specific directives
Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
Maximize revenue and achieve set goals and objectives
Other duties as assigned

Fluent in English and French
Willingness to learn
Professional, tactful and empathetic
Strong typing skills
Call Center experience is an asset
What We Offer:

Competitive salary - based on experience
Commission, contests and bonus plans
Paid training
Great benefits, including medical, dental, and optical
Friendly and fun work environment
Opportunities for advancement
Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Additional pay:

Bonus pay
Commission pay
Overtime pay

Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Tuition reimbursement
Vision care
Work from home

8 hour shift
Monday to Friday
Weekend availability
COVID-19 considerations:
We have always prioritized the safety of our employees and clients, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for Covid -19. We ask that employees be vaccinated.


customer service: 1 year (preferred)
Work remotely:

Temporarily due to COVID-19

Expiration Date: 2022-01-31