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Employment Opportunity

  • Title: Bilingual Customer Service Representative
  • Employer: Global Payments
  • Display Date: 2022-01-06
  • Location: Toronto, ON
  • Salary: $20 an hour
  • Preferred application method: temps plein


Bilingual Customer Service Representative
Global Payments
Toronto, ON
- Temps plein, Permanent
New year, new career! Training starts on January 17th, 2022!

Who we are: **

Global Payments, a leading worldwide provider of payment technology and software solution, is looking for Bilingual Call Centre Representatives to join its dynamic team!

In this role, you will provide authorization services, customer service and technical assistance for credit card merchants, by utilizing company systems, policies, and procedures.

Join a welcoming team and a great work environment! We are here to invest in your career and in your professional growth and development.

What’s in it for you: **

Professional Growth:
Constant array of internal opportunities and promotions that you can quickly achieve.
Evening, weekend, and overnight shifts premiums - get paid even more!
Rewards & benefits: After 30 days of employment, become eligible to our benefit program, which includes items such as: health (medical, dental, vision), short-term and long-term disability coverage, and life insurance plans, retirement savings programs (registered pension plan and registered retirement savings plan), employee stock purchase program, employee assistance program, tuition reimbursement program, gym Membership corporate rates, volunteering opportunities ... and more!
Schedule: 37,5hr per week, on a rotational basis, 24/7, 365.
Location: 3381 Steeles Avenue E. Toronto
Starting salary: 20$/h
What you will be contributing to the team: **

Assist in the training of new merchants.
Identify and address customer inquiries regarding accounts.
Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.
Appropriately utilize internal systems and resources to accurately and effectively serve customers, and interpret merchant data.
Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
Educate merchants on policies, procedures, and products.
Accurately document customer conversations in appropriate systems.
Timely escalation of all department and system issues using the established reporting protocols.
Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
Successfully complete additional skills training as required/requested.
Who you are: **

Someone with 6-12 months of employment experience, preferably in a similar position.
Bilingual in English and French.
Available to work on a rotational basis, 24/7, 365.
A High School Graduate.
A great helper and listener.
Able to maintain customer service standards during high-pressure situations.
A positive member who loves to learn and share new things.
A strong communicator with great interpersonal skills.
A problem analyzer and solver by gathering relevant information systematically.
Able to work independently and make quick and accurate decisions.
Someone with strong analytical skills to troubleshoot issues.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or ex<x>pression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


Expected Start Date: 2022-01-17

Job Types: Full-time, Permanent

Pay: $20.00 per hour


Casual dress
Dental care
Disability insurance
Employee assistance program
Employee stock purchase plan
Extended health care
Life insurance
Paid time off
RRSP match
Tuition reimbursement
Vision care
Wellness program

8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability

Secondary School (preferred)

customer service: 1 year (preferred)

English (required)
French (required)

Expiration Date: 2022-01-31