Français | English
Emploi Ontario

Employment Opportunity

  • Title: Account Specialist II Merchant Help Desk Bilingual
  • Employer: JPMorgan Chase & Co.
  • Display Date: 2022-04-22
  • Location: North York/ Scarborough
  • Salary: undisclosed
  • Preferred application method: temps plein


Account Specialist II - Merchant Help Desk - BILINGUAL ENGLISH/FRENCH - North York, ON
Scarborough, ON, Canada

Job Identification
Job Category
Account Service

Location: North York

Posting Date
04/19/2022, 01:48 PM

Job Schedule
Full time
Job Shift

Job Description
We are looking for individuals with a passion for Customer Service with the following skills:

Customer Focus

Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Communication Skills

Effective verbal and written communication in French and English with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Problem Solving Skills

Approach problems logically and with good judgment to ensure the appropriate customer outcome.
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Analytical Skills

Critical thinker and ability to exercise independent judgment Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Computer Skills

Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Training Schedule:

Formal paid training will take place. You must be available to attend in-class training for the first 6 weeks from 8:00am – 4:30pm.

Work Schedule:

Work schedules will vary depending on business needs. Schedule requires availability during business hours, after hours, weekends and holidays.


Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face.
Must be willing to work in an environment that requires 100% phone-based customer interaction.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
Must be bilingual (English – French)
High School Diploma or equivalent required

apply :

Work Location: 255 Consumers Road, North York, ON, M2J 1R3

Here are some details regarding the benefits:
• We have medical and dental plan / 3 weeks’ vacation on a full calendar year
• We have a corporate discount program with GoodLife Fitness
• There is parking available in the building, however it is considered as a taxable benefit.
• In office… there is water , coffee, hot chocolate, and tea freely available for all employees.
Benefits after 1 year:
• For Employees participating in our Retirement Savings Plan, the company will match any contribution they do to up to 3%
• Employees can also participate in a program where they can buy JP Morgan Chase stocks at a discounted price.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender ex<x>pression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Expiration Date: 2022-05-31