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Employment Opportunity

  • Title: Account Specialist III - Outbound Team - Bilingual ENGLISH/FRENCH
  • Employer: JPMorgan Chase & Co
  • Display Date: 2022-04-22
  • Location: Scarborough/North York
  • Salary: undisclosed
  • Preferred application method:

Description:

Account Specialist III - Outbound Team - Bilingual ENGLISH/FRENCH - North York, ON

Scarborough, ON, Canada

Job Identification
210265686
Job Category
Account Service

Locations
100 Consilium Pl, Scarborough, ON, M1H 3E3, CA

Posting Date
04/19/2022, 01:32 PM
Job Schedule
Full time
Job Shift
Variable

Job Description
The specialist maintains strong relationships with the Helpdesk leadership team to collaborate on tasks and projects. Works towards identifying trends to help alleviate volume and optimizing the client experience.

Respond to French emails from merchants and external/internal partners
Make outbound calls to merchants for internal escalated issues/inquiries
Handle French KYC/AML (request for documentation)
Handle French PCI Compliance (request for documentation)
Make French outbound calls for Bank Account Changes
Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
Maintain a high level of knowledge surrounding new products, features, services, and processes
Escalate any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank.
Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
Ability to work within a dynamic and fast-paced environment
Demonstrate exemplary team working skills by maintaining a professional, positive supportive attitude
Core Competencies

Excellent verbal and written French and English communication skills
Ability to provide professional and interpersonal communication when interacting with others
Self-motivated, works well with minimal supervision, & performs well in a team environment
Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools

Qualifications

Knowledge of payment processing industry and related procedures and products.
High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
Minimum of 2 years of customer service experience.
Bilingual - English / French
Work schedules will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays. ​​​​​​​

Work Location: 255 Consumers Rd, North York, ON, M2J 1R3

apply:
jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210265686/?utm_medium=jobshare

Here are some details regarding the benefits:
• We have medical and dental plan / 3 weeks’ vacation on a full calendar year
• We have a corporate discount program with GoodLife Fitness
• There is parking available in the building, however it is considered as a taxable benefit.
• In office… there is water , coffee, hot chocolate, and tea freely available for all employees.
Benefits after 1 year:
• For Employees participating in our Retirement Savings Plan, the company will match any contribution they do to up to 3%
• Employees can also participate in a program where they can buy JP Morgan Chase stocks at a discounted price.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender ex<x>pression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Expiration Date: 2022-05-31